FSA fines Allied Dunbar £725,000

The City watchdog has fined Allied Dunbar £725,000 for "serious flaws" in the way it has handled mortgage endowment complaints.

The Financial Services Authority said badly briefed staff had conducted poor quality investigations into customer mis-selling complaints.

The firm has agreed to review all mis-selling complaints they rejected from January 2000 to April 2003.

The FSA estimates that up to 1,100 people could have their cases reopened.


Mar 19, 2004
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Lloyds TSB plc has allocated a further £110 million to compensate endowment policyholders. This is in addition to the £250 million which was set aside to pay compensation in 2003.

Lloyds TSB plc to impose a time bar on endowment policyholders that were mis-sold their policies in order to prevent them from making a claim

Reported in the Daily Telegraph December 2004


Mortgage endowment policyholders are collectively going to face a shortfall estimated at £ 40 billion

The average amount of compensation where a policy has been mis-sold is estimated to be £3,000
Source ABI (The Association of British Insurers) 2006